Category 1 classification

Classification of Tourist Offices

• Provide an easily accessible reception area and information area.
• Provide a holiday advisor.
• Make it easy for you to do your homework.
• Provide free information on the local tourist offer.
• Provide a permanent reception service staffed by people who speak at least two foreign languages.
• Provide tourist maps, plans and guides in hard copy.
• Give you access to its dedicated trilingual website, adapted for consultation via on-board media.
• Distribute tourist information also on paper, translated into at least two foreign languages, relating to: all classified tourist accommodation, including at least the name of the establishment, postal address, e-mail address, website address, telephone number and classification level; cultural, natural or leisure monuments and tourist sites, which may include an indication of prices, opening times and periods for the public, website, telephone and postal address; events and activities; emergency telephone numbers.
• Offer a tourist information service incorporating new information and communication technologies (social networks, mobile telephony, geolocation, etc.).
• Offer you free access to wifi.
• Present the full range of qualified services available in the area for all types of customer.
• Guarantee the reliability and timeliness of information on the local tourist offer.
• Update its tourist information annually.
• Give you access to classified accommodation availability.
• Be open at least 305 days a year, including Saturdays and Sundays during the tourist or entertainment season.
• Display and broadcast its opening times in at least two foreign languages.
• Answer your letters all year round.
• Provide you with seating furniture.
• Display emergency telephone numbers on the outside.
• Comply with the requirements of the Quality Tourism mark.
• Deal with your complaints and measure your satisfaction.